Refund and Returns Policy
Welcome to Luxury Amino. We are committed to providing high-quality research products and excellent customer service. Please read our Refund & Return Policy carefully before placing an order.
1. General Policy
Due to the sensitive nature of peptide and research products, all sales made through Luxury Amino are generally considered final. However, we understand that issues may occasionally arise, and we will work with customers to resolve legitimate concerns fairly.
By placing an order with Luxury Amino, you agree to the terms outlined in this policy.
2. Order Cancellations
Orders may only be cancelled if they have not yet been processed or shipped.
To request a cancellation, please contact our support team as soon as possible with your order number. Once an order has been shipped, it cannot be cancelled.
3. Returns Eligibility
Returns may be accepted only under the following circumstances:
- The wrong item was shipped
- The product arrived damaged
- The product is defective upon arrival
- The order is incomplete or missing items
To qualify for a return review:
- You must contact us within 48 hours of delivery
- The product must remain unused and in its original packaging
- Proof of issue (such as photos of packaging and products) may be required
We reserve the right to deny return requests that do not meet these conditions.
4. Non-Returnable Items
For safety, quality control, and compliance reasons, the following items are non-returnable:
- Opened or used products
- Products stored improperly after delivery
- Clearance or promotional items
- Custom or special-order products
- Orders shipped to an incorrect address provided by the customer
5. Refunds
If a refund request is approved, refunds will be issued to the original payment method whenever possible.
Approved refunds may include:
- Full refund
- Partial refund
- Store credit
- Replacement shipment
Refund processing times may vary depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless the issue was caused by an error on our part.
6. Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of:
- The shipping box
- Shipping label
- Damaged product(s)
If a package is lost during transit, we will work with the shipping carrier to investigate the issue. Replacement or refund decisions will be made after carrier confirmation.
Luxury Amino is not responsible for delays caused by customs, weather conditions, or carrier disruptions.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
8. Chargebacks & Payment Disputes
Customers are encouraged to contact Luxury Amino before initiating a chargeback or payment dispute. Filing fraudulent chargebacks may result in account restrictions and refusal of future service.
9. Research Use Disclaimer
All products sold by Luxury Amino are intended strictly for laboratory and research purposes only.
Customers are responsible for understanding the proper handling, storage, and intended research use of all products purchased from our website.
10. Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with an order, please contact our customer support team through our website contact page or official support email.
Thank you for choosing Luxury Amino.